100-Night Trial

Please Review Carefully, as Product Terms May Vary

Please note:

The 100-Night Trial Policy does not apply to the FORTOUL BROS. THROW.

If within the first 100 nights of receiving delivery of your new Tuft & Needle MATTRESS, TOPPER, or DOG BED you're not completely satisfied—for any reason—you may return it for a full refund. Please note that if you return a product under our 100-Night Trial Policy that we originally shipped to an address in Alaska or Hawaii, we will be unable to refund the shipping fees that you paid for the original delivery.

Your returned MATTRESS, TOPPER, or DOG BED will likely be donated to charity. If a pickup of your Tuft & Needle mattress is necessary, Tuft & Needle will cover the related charges. However, because we cannot handle international shipping and logistics expenses, your mattress must be in the United States at the time you wish to take advantage of the 100-Night Trial Policy.

In the case of a Tuft & Needle POUCH, BOX FOUNDATION, or METAL BASE, the 100-Night Trial Policy applies as follows: If you’re not completely satisfied with your POUCH, BOX FOUNDATION, OR METAL BASE PRODUCT within the first 100 nights of receiving delivery of same, reach out to our support team to initiate the return process. We will work with you to schedule a local pickup via a third party to collect the Product before issuing your refund.

In the case of a Tuft & Needle PILLOW, PERCALE PRODUCTS, JERSEY PRODUCTS, LINEN PRODUCTS, DUVET INSERT, DOWN DUVET, PROTECTOR, or THROW BLANKET the 100-Night Trial Policy applies as follows: If you’re not completely satisfied with your PILLOW, PERCALE PRODUCTS, JERSEY PRODUCTS, LINEN PRODUCTS, DUVET INSERT, DOWN DUVET, PROTECTOR, or THROW BLANKET within the first 100 nights of receiving delivery of same, you may either return the Product in person to the Tuft & Needle store from which you purchased it, or reach out to our support team for a shipping label to return the Product to us via FedEx. We will issue your refund once the returned Product has been received by us.

The Tuft & Needle 100-Night Trial Policy applies to your WOOD BED FRAME, CONTRAST PLATFORM BED, or ADJUSTABLE BED FRAME Product as follows: Please inspect your bed frame carefully within three (3) days of receipt of delivery. You must report, within three (3) days of delivery, any physical damage or defect that is present in the Product at the time of delivery; any physical damage to the bed frame after such initial three-day time period will invalidate the remainder of your 100-Night Trial. Otherwise, if you’re not completely satisfied with your bed frame within 100 nights of delivery, and the Product is undamaged and in like-new condition please reach out to our support team to arrange return of the bed frame to us. We will issue your refund once the returned Product has been received by us. Please note that, in all cases, the original receipt showing proof of purchase may be required to take advantage of the 100-Night Trial Policy.

The Tuft & Needle 100-Night Trial Policy is limited to one return per household per year, and it must be exercised directly with Tuft & Needle no later than the 100th day following delivery of the Product for which you want a refund.

As noted above, our 100-Night Trial Policy applies only to original purchasers of genuine Tuft & Needle Products who purchased their product(s) directly from the website at TN.COM (including purchases made while visiting a Tuft & Needle store). The 100-Night Trial Policy may not apply, or may apply differently, to purchases of Tuft & Needle Products via other authorized Tuft & Needle distribution channels (including Amazon.com, Lowe’s, and Crate & Barrel), or from any other (unauthorized) sources. The 100-Night Trial Policy thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.